Operations Support

Job description

Do you have excellent communication skills?

As part of the Operations Team, you will be a key principal point of contact for our existing customers to help ensure contract retention and a smooth renewals process. You will help co-ordinate new customer training and onboarding sessions and help manage new clients after go-live. As well as supporting project delivery.


  • Working with our Technical and Sales teams, arrange, attend, and document customer account management meetings
  • Manage and improve the analysis of all customer feedback, to help drive product development
  • Working with the Operations Manager, manage the contract renewals process, through to customer acceptance and invoicing
  • Help co-ordinate new customer onboarding, ensuring training is delivered and onboarding documentation is updated
  • Support the Operations Manager in all aspects of project delivery, including project task setup, timesheet recording and project close-down analysis


  • Must be a good communicator, both verbally and written 
  • Customer focused
  • Experience in a project, support, or operations environment is preferable
  • Proficient user of Microsoft office
  • Experience in use of an ERP system
  • Experience in use of a customer support system
  • DevOps is preferred, but not essential


  • Competitive company salary with addition to company benefits

Apply now

To apply for this role, please send complete CV to recruitment@assetfiftyfive.com